Effective Date: 22 November 2025

Welcome to SilentStreets. These Terms of Service (“Terms”) govern your use of our website https://silentstreets.eu and the purchase of products from our store. By accessing our site or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website or services.

1. Company Information

SilentStreets LTD
Company Number: 16736517
Address: 8 Walsingham Drive, Daventry, NN11 2LE, United Kingdom
Email: support@silentstreets.eu
Phone: +44 7576 844226

2. Eligibility

To use our site and services, you must:

• Be at least 18 years old or have parental/guardian consent

• Provide accurate, complete, and current information when placing orders

3. Product Information

We aim to display product descriptions, prices, and availability accurately. However, we reserve the right to:

• Correct errors or omissions without prior notice

• Update product details and pricing at any time

• Discontinue or modify products without liability

Product images are for illustrative purposes and may differ slightly from actual items.

4. Orders & Payments

• All prices are listed in EUR (€) and include VAT where applicable.

• Accepted payment methods include Visa, Mastercard, PayPal, Apple Pay, Google Pay, Klarna, and others shown at checkout

• Orders are confirmed only upon successful payment

• We reserve the right to refuse or cancel orders in cases of suspected fraud, pricing errors, or supply issues

5. Shipping & Delivery

Please refer to our Política de envíos for full details.

• Estimated delivery times are provided at checkout

• We are not responsible for delays caused by couriers, customs, or force majeure

• Tracking details will be shared once your order is dispatched

• Customers are responsible for ensuring the accuracy of their delivery address

6. Cancellations, Returns & Refunds

You have the right to cancel your order within 14 days of delivery. Full details are outlined in our Returns & Refund Policy.

• Items must be returned unused and in original packaging

• Refunds are issued once returned items are inspected

• Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect

7. Intellectual Property

All content on this site (text, images, logos, graphics, code) is the property of SilentStreets LTD or its licensors and is protected by EU and international copyright and trademark laws.

You may not reproduce, distribute, or exploit any content without prior written permission.

8. Third-Party Services

We may use third-party providers (e.g., payment processors, delivery couriers). These services are subject to their own terms and privacy policies. We are not liable for the performance or actions of third parties.

9. Limitation of Liability

To the fullest extent permitted by law, SilentStreets LTD will not be liable for:

• Indirect, incidental, or consequential damages

• Delays, delivery failures, or data losses

• Product misuse or unauthorized modifications

Our liability is limited to the amount paid for the relevant product.

10. Indemnification

You agree to indemnify and hold harmless SilentStreets LTD from any claims, losses, or damages arising out of your misuse of the website, breach of these Terms, or violation of any law or third-party rights.

11. Governing Law

These Terms are governed by the laws of the European Union and the applicable laws of the country in which the customer resides. Any disputes shall be resolved in the competent courts of that country.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page with the revised “Effective Date.” Continued use of the site constitutes acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms or our services, reach out to:

📧 support@silentstreets.eu
📞 +44 7576 844226