Frequently Asked Questions (FAQ)
At SilentStreets Europe, we want your experience to be simple, smooth, and worry-free.
Here are the most common questions about our vélos électriques, trottinettes électriques, et EU services.
Yes. We offer free EU delivery on all orders — no hidden fees or import charges.
Your order is shipped securely from our European warehouse, with tracking included.
Delivery usually takes 3–7 working days within the EU, depending on your country.
We’ll send you tracking details once your order has been dispatched.
Absolutely. Every electric bike and electric scooter comes with a EU legal warranty, covering all manufacturing defects and battery issues.
We accept credit/debit cards, PayPal, and secure finance options where available.
All payments are encrypted and fully protected.
Yes — you can return any unused product within 14 days of delivery. Simply contact our support team to arrange the return or exchange.
Scooters up to 25 km/h are road-legal across most EU countries. Higher-powered models may require registration. Check your local laws before purchasing.
Our e-bikes offer between 60 and 150 km of range per charge, depending on the model, rider weight, and terrain.
Yes. You can find chargers, helmets, batteries, and spare parts in our Accessories section.
All accessories are compatible with our bikes and scooters.
Of course. Our European support team is always happy to help — before or after your purchase.
Email us anytime at support@silentstreets.eu
or use our Contact Page
.
Because we combine eco-friendly innovation, trusted EU brands, and real customer care.
We make e-mobility simple, sustainable, and accessible for everyone
