Politique de garantie
Politique de garantie
1. Warranty and Guarantee
The warranty period for bicycles is defined below. If the customer identifies non-human damage within the warranty period, replacement parts will be supplied free of charge.
After the warranty period expires, replacement parts and shipping costs will be charged. All bicycles sold are factory-new products, and all components match original specifications.
Accessories purchased separately are sold at cost price and are not covered by warranty, except in DOA (Dead on Arrival) cases.
Second-hand and modified e-bikes are not covered under warranty.
2. Warranty Coverage
| Item | Parts | Garantie | Service |
|---|---|---|---|
| Cadre | Cadre | 12 months | Natural deformation, open welding, desoldering and fractures due to manufacturing defects are covered. Self-modification and collision damage are excluded. |
| Basic Parts | Front fork, handlebars, folding tubes, saddle tubes | 12 months | Self-modification, collision damage and rust are not covered. |
| Pneus | Pneus | 1 month | Punctures, low pressure damage, speed bumps or road hazards are not covered. Only manufacturing defects are covered. |
| Wear Parts | Saddles, plastic parts, brakes, rotors, pads, brake lines, spokes | 3 months | No coverage for collision or man-made damage. |
| Mechanical Parts | Bracket, fenders, racks, pedals, grips, cranks, chainrings, hubs, chains, shifters, derailleur, flywheel, shock absorber, bell | 6 months | Manufacturing defects only. |
| Electrical Parts | Controllers, chargers, cables, LCD display, pedal sensors | 6 months | No warranty for water damage, misuse or modifications. |
| Lighting | Headlights, taillights | 6 months | Manufacturing faults only. |
| Moteur | Moteur | 8 months | Short circuits, burnout and manufacturing defects covered. Water damage excluded. |
| Motor Components | Motor hall, bearings | 8 months | No coverage for deformation caused by improper use or terrain. |
| Batterie | Battery and housing | 6 months | Covered for faults like no charge, poor contact or capacity below 60%. Water and human damage excluded. |
Conditions Not Covered
- Failure to follow instruction manual
- Unauthorised repairs or modifications
- Improper use, storage or accidents
- Third-party repair costs without approval
- Minor scratches or packaging damage
- Consumable parts (tires, brakes, etc.)
- Returns without prior approval
3. Warranty Claim Process
- Step 1: Take photos or videos of the issue
- Step 2: Send description, order number and proof
- Step 3: Diagnosis and solution provided
- Step 4: Troubleshooting may be required
- Step 5: Replacement parts shipped
- Step 6: Local repair costs covered if pre-approved
Repair timeframe: Up to 3 weeks if collected and repaired by us.
4. Contact Information
Phone: +44 7576844226
Working hours: Mon–Fri 9am–5pm, Sat 9am–2pm
E-mail : info@silentstreets.eu
Additional Warranty Information
What is Covered
- Manufacturing defects only
- Motor, battery, controller, display, charger
- Electrical wiring and components
What is Not Covered
- Normal wear and tear
- Improper assembly or maintenance
- Incompatible parts
- Accidents or misuse
- Overloading weight limits
- Water exposure
Warranty Void Conditions
- Modified frame or components
- Misuse or overloading
- Poor maintenance
- Unauthorised servicing
- Not original owner
Warranty Procedure
- Email: info@silentstreets.eu
- Provide photos, video and order number
Détails de l'entreprise :
Nom de l'entreprise : SILENTSTREETS LTD
Numéro d'entreprise : 16736517
Adresse de l'entreprise : 8 Walsingham Drive, Daventry, NN11 2LE, Royaume-Uni
